Customer Bonus As Household Brands Jump On Current Account Bandwagon ; New Generation Aims to Challenge the Ancient Leviathans. Jeremy Gates Reports
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Summary
WHEN major household brands such as Virgin, Tesco and the Post Office said a few months ago that they wanted to launch their own current accounts, many customers at the big high street banks imagined a new banking dawn was about to break.
It isn't only the cataclysmic losses in the meltdown of autumn 2008 - and the multi-million pound bonuses for bankers since - which have opened a huge gulf between established banks and their customers.See the full content of this document
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Customer Bonus As Household Brands Jump On Current Account Bandwagon ; New Generation Aims to Challenge the Ancient Leviathans. Jeremy Gates Reports
Figures from the Financial Ombudsman Service show more than 80,000 complaints were received in the second half of 2009 against financial services companies, with more than 20,000 of them against Lloyds Banking Group through its various brands - Lloyds TSB, Halifax and Bank of Scotland.
Royal Bank of Scotland (including Nat-West) attracted nearly 5,000 compl...See the full content of this document
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